FAQs

Questions? We got the answers right here.

At Canadian Pharmacy Online, we are on a mission: to provide you with the medication you need, at unbeatable prices. We are the accredited online pharmacy of choice of thousands of customers in USA, and are looking forward to helping you, too, save on your prescriptions.

Our prices are lower compared to those you find in pharmacies across the USA because Canada has a universal healthcare coverage, which means that citizens can access healthcare services and prescription drugs much more easily and affordably. Also, drug prices are controlled and capped by the Canadian government, making prescriptions cheaper and more regulated. There are other countries around the world that also have regulated drug prices such as the United Kingdom and New Zealand. We also source medication from those regions where the medication is more affordable based on regulation on drug pricing.

You can browse our current offering of medications, or order a specific prescription by visiting our website or by calling our toll-free phone number. We also have a live chat feature where you can learn more about our process or follow-up on your order.

We carry a full selection of brand and generic medication, so it’s very likely that we will have your specific prescription medication available. We do NOT dispense or offer any narcotics or controlled substances.

There are multiple ways for you to order your prescription from Canadian Pharmacy Online. You can choose to order via our online service, by calling us, or by speaking to a member of our staff through our live chat.

At Canadian Pharmacy, not only can you order prescriptions for yourself, but for family members as well as pets. And while we don’t do automatic prescription refills, we are happy to process the refill request for you. Just get in touch with us and we will sort it out quickly and efficiently.

All our prices are in USD.

Refilling your prescription is simple. You can do so online, on the phone, or via our website chat. If you have an online pharmacy account with us, you can view your previous orders and re-orders directly from there if you have an active prescription. Need a new copy? We are happy to connect with your doctor directly and request they issue one to us.

If you provide us with all the required details (including valid and verified shipping address, current prescription, etc.) your items will be shipped within 24-48 hours.Yes, we do require a prescription for all medications that are available for sale by prescription only.

We are sorry, but we do not return medication. Once medication has left the pharmacy it cannot, by law, be re-stocked and dispensed to another patient even if the package was never opened or unsealed. This is to ensure your safety and the safety of other patients. If you are not satisfied with your prescription, please do contact our customer service team and they will be happy to assist you.

Yes: you can only order a maximum of a three-month supply of prescription drugs at any one time. The balance of the prescription will stay on file for future re-orders. If you provide us with all the required details (including valid and verified shipping address, current prescription, etc.) your items will be shipped within 24-48 hours.

We clearly display the source country of the medication along with who manufactures the medication you will be ordering.

Both, a brand and its generic equivalent, contain the same chemical or active ingredient. However, there can be and almost always is a difference in the “fillers” used in the manufacturing of the brand and its generic equivalent. Some patients may experience side effects when using the generic that were not evident when they were taking the branded version of a medication. These adverse side effects can result from the “fillers”. You should always consult your doctor or pharmacist when switching from a brand to a generic.

We try our best to ensure that our medication catalogue is updated and complete as possible. If there are instances where your medication is not listed, then please contact [email protected]. Please note we do not provide any controlled substances or narcotics.

Yes. You can either request your pharmacy to transfer it to us, or we can be requested to contact them for a transfer.

Yes, we do require a prescription for all medications that are available for sale by prescription only.

You can provide us with your prescription via fax, email, online upload, or by sending us your doctor’s information.

Email: [email protected]
Toll Free Phone: 1-800-828-4889
Toll Free Fax: 1-800-416-8019
Upload: Upload Here

Yes. You can arrange a private phone consultation with one of our pharmacists if you have any questions about your prescription. To consult with our pharmacist, you must be an existing patient who has ordered medications from us.

We accept all major credit cards, eCheck, EFT, checks, and money orders. Please note we charge a 5% convenience fee for payments made by Visa and Mastercard. To avoid paying this fee we encourage customers to pay with American Express or Check/Electronic Check.

Of course. We use 256-bit SSL encryption as well as Norton Shopping Guarantee. Additionally, we do not charge your card until we have received and reviewed your prescription and your order is ready to be filled.

Unfortunately, we cannot accept insurance. However we will give you an official receipt in case it can qualify for a reimbursement from your insurer. We are also unable to adjudicate with U.S. insurance providers.

We do not, but we can provide a receipt you can try to claim manually with your insurer.

Sorry, we do not.

Yes, we deliver all across the USA.

Standard shipping is free! If you would like the order shipped Express, if that option is available then the shipping cost is $25.00. If you want your order being sent from Canada or UK tracked then the cost is $15.00.

Yes. Once we ship your order, we will send you an email notification with your tracking details. Orders shipped to the USA can be tracked via USPS.

We currently don’t. However, orders shipped from Canada qualify for Express delivery. If you select Express shipping on your order to the USA, you can expect to receive your product between 3 and 5 business days.

As your medications are being shipped internationally where you are saving more than 75%, you will need to be a bit patient. Orders normally ship within 48 hours of all documents being available to our pharmacy (prescriptions, payment information etc.). Estimated shipping time will depend on the medication source. For products sourced in Canada, it takes 7 to 10 business days. Products from the United Kingdom take around 7 to 12 business days, whereas products from Australia, New Zealand, Turkey, and India take 10 to 18 business days.

*Please note – due to COVID-19 orders are taking longer in delivery. Please contact customer service for more details with respect to your order.

If your prescription is taking longer than expected to reach you, this can be due to factors out of our control, such as flight or transport delays, holidays, etc. If you need any assistance, please do not hesitate to contact us.